Why was my account closed?

The services of Cashterminal Wallet are provided by iCard AD, a financial institution regulated by Bulgarian legislation. In accordance with the applicable provisions and rules, we may take action to close your account, and you will be duly notified within the timeframe specified in the Terms and Conditions of the service. This is usually due to one of the following reasons:

• You’ve breached the Legal Agreement for Cashterminal Wallet personal account;
• We’re required to do so under any law or regulation;
• We have a good reason to suspect that your behaviour is fraudulent;
• You haven’t provided us with the information and/or documents that were requested, or there’s a good reason to suspect that you’ve provided false or insufficient information;
• You haven’t paid any amounts due in a reasonable period after you were notified.

We may also close your Cashterminal account due to other reasons described in the Legal Agreement for Cashterminal Wallet personal account. In case your account has been terminated due to compliance reasons, we won’t be able to provide you with further information. In such cases, you won't be able to register again for our services.